Introduction Email for Telegram & Service Desk

Owned by Sherry Hoh (Unlicensed)

Last updated: 2015-Jul-30

1 min read

For Who:

Newly joined customer.
Existing customers who are not familiar with it.

Email Content

Include SOP for Telegram/Service Desk or both.
May include related Confluence link for better explanation.
For Telegram, remind customer to inform Wavelet in order to create user support group.
For Service Desk new user, guide customer to request for a new account first.
Please advise customer to create issue first before communicating in Telegram.

Email Example:

Private & Confidential