RMA by Branch

Menu Path: Trading > RMA > RMA by Branch

Return Merchandise Authorisation (RMA) is basically, a process of where the stock (usually for repairs) passes through different parties from the
customer > branch > department > supplier (optional) > department > branch > customer

Please refer RMA Flowchart to view the big picture. This function is fully customised for chain stores and franchises, with Service Notes, directly linked with the RMA to the suppliers. This module is highly recommended for electronics and electrical retailer. RMA by Branch however, only creates the Service Repair Note, where they receive the stock for repair.

Create Service Note (by Branch)
Edit Service Note (by Branch)
Service Note Listing (by Branch)

1. Internal Stock repaired by Internal Technician

Trading > RMA > RMA by Branch.
Select a Branch.
RMA Type - Internal Stock
Select Faulty Goods Pickup Type - How are you picking up the goods from customer? This option can be set by the users at Trading Configurations.
Enter the Technician names (up to 3 names).
If the Item was bought from your store, click 'Select Item' and enter the Quantity.
Enter in 'Problem', what problem is the customer facing with the item ( Must be more than 5 Characters ).This is the root for an analysis to be made regarding the faulty item.
Reference document - This can be an invoice number, Delivery Order, GRN or any other associated document number.
Enter (not compulsory):
:- Purchase Date - When the customer purchased the item.
:- Warranty Expiry - When the warranty has expired.
:- Third party Item Code:
Owner Item Code
Supplier Item Code - If the stock was purchased from the supplier.
:- Remarks
:- Serial Number - Click 'Search' and be redirected to Trace Stock where you can obtain the serial number of the item.
:- Malfunction Date
:- Receive from owner date
Click 'Submit Details'.
Click 'Create SRV Now!'
Click Edit Service Note (by Branch) to edit.
Click Service Note Listing (by Branch) to view all the SRVs.