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Menu Path: Trading > RMA > Process Service Note

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customer > branch > department > supplier (optional) > department > branch > customerPlease refer RMA Flowchart to view the big picture.

Definition of RMA Type:

• Internal Stock - The stock is still in your custody or is not sold yet.
• External Stock - Stock owned by customer and brought in by them.

There are 4 situations which could happen in RMA:

• Internal Stock repaired by EMP User

• Internal Stock sent to Supplier for Repair

• External Stock repaired by EMP User

• External Stock sent to Supplier for Repair

1. Internal Stock repaired by EMP User

• Trading > RMA > RMA (Branch)
• Select a Branch.
• RMA Type - Internal Stock
• Select Faulty Goods Pickup Type - How are you picking up the goods from customer? This option can be set by the users

• at Trading Configurations.
• Enter the Technician names (up to 3 names).
• If the Item was bought from your store, click 'Select Item' and enter the Quantity.
• Enter in 'Problem', what problem is the customer facing with the item. This is the root for an analysis to be made regarding the faulty item.
• Reference document - This can be an invoice number, Delivery Order or any other associated document number.
• Enter (not compulsory):
  :- Purchase Date - When the customer purchased the item.
  :- Warranty Expiry - When the warranty has expired.
  :- Third party Item Code:
• Owner Item Code
• Supplier Item Code - If the stock was purchased from the supplier.
  :- Remarks
  :- Serial Number - Click 'Search' and be redirected

• to Trace Stock Trace Stock where you can obtain the serial number of the item.
  :- Malfunction Date
  :- Receive from owner date
• Click 'Submit Details'.
• Click 'Create SRV Now!'
• Click Edit Service Note to edit.
• Click Service Note Listing 

• RMA by Branch

•  to view all the SRVs.

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• Obtain the SRV number to input in RMA (Department).

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• Continue at at RMA (by Department) number 1.

2. Internal Stock sent to Supplier for Repair

• Same as above number 1.
• RMA Type - Internal Stock
• Next step - Please refer 

• RMA

• by Department

•  number 2.

3. External Stock repaired by EMP User

• Same as number1, except RMA Type - External Stock

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• The difference between external and internal stock is that external stock has the additional Customer / Owner Details section where information of customers are entered here, as the goods do not belong to the users.
• Next Step - Please refer 

• RMA

• by Department

•  number 3.

4. External Stock sent to Supplier for Repair

• Same as number 2.
• RMA Type - External Stock
• Next Step - Please

• refer RMA

• by Department

•  number 4.