Service Note Listing by Department

Menu Path: Trading > RMA > RMA by Department > Service Note Listing

• Select Date Range
• Select Warranty Expiry Date → if any
• Select Branch
• Select Filters:
  • Type → Internal, External or All Service Note
  • Resolution → What actions need to be done with the received goods
  • Status → Process of what / where the SRV will be passing through
  • Faulty Goods Pick-up Type → How the goods will be picked up from customers
• Key in Specific Supplier Account No or click Select for search function
• Select Specific Technicians or select ALL
• Select Specific Salesman or select ALL
• Select Sort by
• Tick Options
• Key in Keyword → if any
• Click 'Get Listing'

The report will show as follows: (Report is divided into two and shown partially) 

Part 1

Part 2

• Click on the SRV numbers to see the Service Note Printable
• Click on the History can see the detailed history record related to this SRV
• Total Charges and Paid amount will be shown at the listing
• Several Actions also available from this function page:
  1. Process → it will direct to Process Service Note By Department function page
  2. Create Job Sheet → it will direct to Create Job Sheet function page
  3. Bill_CashBill → it will direct to Full Screen Cash Sale function page
  4. Bill_Invoice → it will direct to Create Invoice function page
  5. Credit Memo → it will direct to Customer Credit Memo Create function page
  6. Create Settlement/Collection → it will direct to Settle Document/Create Deposit function page

Notes:

• RMA number will auto added and Status will changed  to "with supplier" → after Create RMA is done
• If the status changed from "with supplier" to "with RMA Department" under Edit RMA by Department → Service note listing status and Action selection will auto changed (allowed to issue cashbill)
• If click "issue cashbill" the service note number will show at full screen cash sales remarks