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Menu Path: Trading > RMA > RMA by Branch

Return Merchandise Authorisation (RMA) is basically, a process of where the stock (usually for repairs) passes through different parties from the
customer > branch > department > supplier (optional) > department > branch > customer

Please refer RMA Flowchart to view the big picture. This function is fully customised for chain stores and franchises, with Service Notes, directly linked with the RMA to the suppliers. This module is highly recommended for electronics and electrical retailer. RMA by Branch however, only creates the Service Repair Note, where they receive the stock for repair.

1. Internal Stock repaired by Internal Technician

Internal Stock - The stock is still in your custody or is not sold yet.
Refer to Create Service Note (by Branch)
RMA TYPE: INTERNAL STOCK
Obtain the SRV number to input in RMA (Department) → after create the Service Note

Wavelet Management Suite > RMA by Branch > Screenshot_59.png

Continue at RMA by Department (refer to number 1)

2. Internal Stock sent to Supplier for Repair

Same as Number 1
RMA TYPE: INTERNAL STOCK
Next Step:RMA by Department (refer to number 2)

3. External Stock repaired by Internal Technician

Same as Number 1
RMA TYPE: EXTERNAL STOCK

Wavelet Management Suite > RMA by Branch > Screenshot_43.png

Next Step: RMA by Department (refer to Number 3)

4. External Stock sent to Supplier for Repair

Same as Number 2
RMA TYPE: EXTERNAL STOCK
Next Step: RMA by Department (Refer to Number 4)