Return Merchandise Authorisation (RMA) is basically, a process of where the stock (usually for repairs) passes through different parties from the
customer > branch > department > supplier (optional) > department > branch > customer
Definition of RMA Type:
- Internal Stock - The stock is still in your custody or is not sold yet.
- External Stock - Stock is owned by customer and brought in by them.
There are 4 situations which could happen in RMA:
- Internal Stock repaired by EMP User
- Internal Stock sent to Supplier for Repair
- External Stock repaired by EMP User
- External Stock sent to Supplier for Repair
Please go to Process Service Note page for the steps of each situations.
