Menu Path: Trading > RMA > RMA by Department

Note: RMA by Department or ( Process Service Note) is the technician takes action and update the resolutions about the goods.

1. Internal Stock Repaired by Internal Technician

• Refer to Create RMA by Department
• Continue from RMA by Branch Number 1
• Main Options:
  >> RMA Type: Internal Stock
  >> Resolution - What actions the technicians at Department are taking to fix the goods.
  i) Replace Same - Replace the goods with the same product.
  ii) Replace Other - Eg. Replace with an equivalent priced product, etc.
  iii) Repair
  iv) Tested OK
  v) Do Nothing
  >> Status: Ready_For_Collection ( If Internal technician able to fix the goods ) 

• After the goods have been tested, user can change status again to COMPLETED. Then click 'Save Changes'

2. Internal Stock sent to Supplier for Repair

• Continue from RMA by Branch number 2
• Main Options:
  >> RMA Type - Internal Stock
  >> Resolution - Warranty
  >> Status - WITH RMA DEPARTMENT

• Enter the Supplier Details

• Then, click 'Create RMA' at the top
• Click 'Select' to search the supplier name

• Only SRVs with the status WITH RMA DEPARTMENT will be shown under the Create RMA
• Tick the checkbox 'Add to RMA' and click 'Create RMA'
• To reverse the RMA, click the RMA number at the 'Previously Created RMA'. Please see Edit RMA
• To view a list of RMA, click RMA Listing

Note:

• The SRV status at 'Process Service Note' will automatically be changed to WITH SUPPLIER
• When the supplier sends back the goods: 
  >> Go to RMA (Department) Process Service Note again, to change the status to RETURN FROM SUPPLIER
  >> Remember to enter the date of when the goods have returned.
• Then click 'Save Details'
• Then change status to COMPLETED after the goods was tested and confirm fixed. Click 'Save Changes'

3. External Stock Repaired by Internal Technicians

• Continue from RMA Branch number 3
• Same as number 1 above except RMA Type - External Stock.
• After the goods have been tested and confirm fixed, select READY_FOR_COLLECTION and click 'Save Changes'

4. External Stock sent to Supplier for Repair.

• Continue from RMA (Branch) number 4
• Same as number 2 above, except RMA type - External Stock
• Status:

• Supplier:

• When customers have collected the goods or stock, change the status to 'CUSTOMER COLLECTED'
• Key in Charges to Customer:
  • Parts Cost → Cost of any spare parts for the faulty goods
  • Disposal Cost → if any
  • Labour Cost → Supplier charge for workmanship
  • Government Tax → if any
  • Total Charges → Total amount charged to customer
  • Paid → How much the customer has paid
• Key in Date when customer collected the goods → optional
• Click Save Changes
  

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