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Menu Path: Control Panel > System Admin > EMP Configuration > Trading1.
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titleCreate RMA Adjust Return To Supplier Service Note Date Options
: Set Return To Supplier Date in Service Note when RMA is Created
2.

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titleService Note Header and Footer

3.

Image Added

  • Key in the header and footer
  • Click Submit


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titleRMA Header and Footer

4.

Image Added

  • Key in the header and footer
  • Click Submit


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titleCreate RMA - Check Customer Account Exist

Image Added


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titleRMA by Department - Owner Details is Read Only

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titleCreate Multiple Same Day RMA

Image Added

(Multiple RMA note within a day)


5.


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titleHide Previous SRV No

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titleCreate RMA with Company Code

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(Multiple RMA note within a day, begin of Company code


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title
6.
Extra RMA State Option

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  • Key in the extra Option

7.
  • and click Submit

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titleRMA Faulty Goods Pickup Option

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  • Key in the RMA Faulty Option

8.
  • and click Submit

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titleRMA Enabled Problem Field Dropdown List
9.

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titleSet Default Item Code For RMA To Invoice

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titleCompulsory Fields For RMA

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Create RMA Configuration

Single Company: 

Option A: create only 1 RMA note to Supplier in 1 day

  • Create Multiple Same Day RMA – Disable
  • RMA code : [Branch Code]-[SupplierID]-[DateYYMMDD]


Option B: create more than 1 RMA note to Supplier in 1 day

  • Create Multiple Same Day RMA > Enable
  • RMA code : [Branch Code] - [SupplierID] - [DateYYMMDDAndTime]
Multi Companies:

Option A: create only 1 RMA note to Supplier in 1 day

  • Create Multiple Same Day RMA > Disable
  • RMA code : [Branch Code] - [SupplierID] - [DateYYMMDD] - [CompanyCode]
  • Create RMA with Company Code – Enable


Option B: create more than 1 RMA note to Supplier in 1 day

  • Create Multiple Same Day RMA – Enable
  • RMA code : [Branch Code] - [SupplierID] - [DateYYMMDDAndTime] - [CompanyCode]
  • Create RMA with Company Code > Enable


Sample Scenario 

  1. Control Panel > System Admin > EMP Configuration > Trading
  2. Create RMA Adjust Return To Supplier Service Note Date Options -Optional
  3. Service Note Header and Footer- company’s own format
  4. Create RMA Check Customer Account Exist - Enable (default only existing customer)
                                                                           - Uncheck the box (can create new customer)
  5.  RMA by Department Owner details is read only – Optional
  6. Create multiple RMA same day – Optional
  7. Create RMA with company code – Optional
  8. Extra RMA State Option – type of status you want E.g: Pending, Testing
  9. RMA faulty goods pickup option- type of status E.g: pick up, walk in
  10. RMA > enable problem field dropdown list (type of status)
             > uncheck the box (the box will be empty,allow user to write in)
  11.  Set Default item code for RMA to Invoice – Optional
  12. Compulsory field for RMA - Optional
Related WIKI Pages: 
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