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Return Merchandise Authorisation (RMA) is basically, a process of where the stock (usually for repairs) passes through different parties from the

customer > branch > department > supplier (optional) > department > branch > customer

Definition of RMA Type:

Internal Stock - The stock is still in your custody or is not sold yet.
External Stock - Stock is owned by customer and brought in by them.

There are 4 situations which could happen in RMA:

Internal Stock repaired by Technician
Internal Stock sent to Supplier for Repair
External Stock repaired by Technician (without RMA Note or send to supplier)
External Stock sent to Supplier for Repair (create RMA Note)

Please go to Process Service Note page for the steps of each situations.

Wavelet Management Suite > Definition of RMA > image2015-9-2 14:48:25.png