The customer complains that when they generate a sales report or any report regarding sales and nothing appears after generating.
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When faced with this issue please check on the permission setting. The permission setting can be found at:
Control Panel > System Admin > Manage Users > Configure Role Permissions > Select the role that you would like to change > Trading > General Permissions > Scroll to View Individual Sales Only section > Uncheck all
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The different between the checkbox View Own Company Salesman Only and specified role is
For View Own Company Salesman Only - User A from Company A, they can only see transaction from company A
For Specified role - if role they can see from all company that transaction created by the specified role