RMA by Branch

Menu Path: Trading > RMA > RMA by Branch

Return Merchandise Authorisation (RMA) is basically, a process of where the stock (usually for repairs) passes through different parties from the
customer > branch > department > supplier (optional) > department > branch > customer

Please refer RMA Flowchart to view the big picture. This function is fully customised for chain stores and franchises, with Service Notes, directly linked with the RMA to the suppliers. This module is highly recommended for electronics and electrical retailer. RMA by Branch however, only creates the Service Repair Note, where they receive the stock for repair.

1. Internal Stock repaired by Internal Technician
  • Internal Stock - The stock is still in your custody or is not sold yet.
  • Refer to Create Service Note (by Branch)
  • RMA TYPE: INTERNAL STOCK
  • Obtain the SRV number to input in RMA (Department) → after create the Service Note

2. Internal Stock sent to Supplier for Repair

  • Same as Number 1
  • RMA TYPE: INTERNAL STOCK
  • Next Step:RMA by Department (refer to number 2)

3. External Stock repaired by Internal Technician

  • Same as Number 1
  • RMA TYPE: EXTERNAL STOCK

4. External Stock sent to Supplier for Repair

  • Same as Number 2
  • RMA TYPE: EXTERNAL STOCK
  • Next Step: RMA by Department (Refer to Number 4)




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