RMA Configuration

Owned by l (Unlicensed)
Last updated: 2019-Jan-12 by Gracia Surialim
3 min read
Menu Path: Control Panel > System Admin > EMP Configuration > Trading
 Create RMA Adjust Return To Supplier Service Note Date Options

 Service Note Header and Footer

  • Key in the header and footer
  • Click Submit
 RMA Header and Footer

  • Key in the header and footer
  • Click Submit
 Create RMA - Check Customer Account Exist

 RMA by Department - Owner Details is Read Only

 Create Multiple Same Day RMA

(Multiple RMA note within a day)

 Hide Previous SRV No

 Create RMA with Company Code

(Multiple RMA note within a day, begin of Company code


 Extra RMA State Option

  • Key in the extra Option and click Submit

 RMA Faulty Goods Pickup Option

  • Key in the RMA Faulty Option and click Submit

 RMA Enabled Problem Field Dropdown List

 Set Default Item Code For RMA To Invoice

 Compulsory Fields For RMA


Create RMA Configuration

Single Company: 

Option A: create only 1 RMA note to Supplier in 1 day

  • Create Multiple Same Day RMA – Disable
  • RMA code : [Branch Code]-[SupplierID]-[DateYYMMDD]


Option B: create more than 1 RMA note to Supplier in 1 day

  • Create Multiple Same Day RMA > Enable
  • RMA code : [Branch Code] - [SupplierID] - [DateYYMMDDAndTime]
Multi Companies:

Option A: create only 1 RMA note to Supplier in 1 day

  • Create Multiple Same Day RMA > Disable
  • RMA code : [Branch Code] - [SupplierID] - [DateYYMMDD] - [CompanyCode]
  • Create RMA with Company Code – Enable


Option B: create more than 1 RMA note to Supplier in 1 day

  • Create Multiple Same Day RMA – Enable
  • RMA code : [Branch Code] - [SupplierID] - [DateYYMMDDAndTime] - [CompanyCode]
  • Create RMA with Company Code > Enable


Sample Scenario 

  1. Control Panel > System Admin > EMP Configuration > Trading
  2. Create RMA Adjust Return To Supplier Service Note Date Options -Optional
  3. Service Note Header and Footer- company’s own format
  4. Create RMA Check Customer Account Exist - Enable (default only existing customer)
                                                                           - Uncheck the box (can create new customer)
  5.  RMA by Department Owner details is read only – Optional
  6. Create multiple RMA same day – Optional
  7. Create RMA with company code – Optional
  8. Extra RMA State Option – type of status you want E.g: Pending, Testing
  9. RMA faulty goods pickup option- type of status E.g: pick up, walk in
  10. RMA > enable problem field dropdown list (type of status)
             > uncheck the box (the box will be empty,allow user to write in)
  11.  Set Default item code for RMA to Invoice – Optional
  12. Compulsory field for RMA - Optional
Related WIKI Pages: 

Found 5 search result(s) for rma.

Page: RMA (Wavelet Management Suite)
2016-Nov-19
Page: RMA by Branch (Wavelet Management Suite)
2019-Jan-12
Page: RMA by Department (Wavelet Management Suite)
2019-Jan-12
Page: Definition of RMA (Wavelet Management Suite)
2018-Apr-10
Page: Create RMA (Wavelet Management Suite)
2018-Apr-10



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